Career Opportunities at ESET

Reports to: Customer Care Tier1 Manager
Salary: Commensurate with experience

Summary

The technical support engineer provides technical product support to new and existing customers and resellers of ESET security software. Responsibilities will include troubleshooting, resolving and documenting support cases, producing reports, and assisting with testing and documentation for new products. The technical support engineer may be required to work on call in a 24x7 environment.

Essential Functions

• Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
• Provides support to sales force and sales engineers
• Assists with product testing, troubleshoots and replicates issues
• Contributes to knowledge base and technical product documentation
• Performs training of users, customers, and resellers
• Meets and exceeds customer satisfaction targets

Qualifications

• Two to five years of technical support experience in computer software industry
• Expert knowledge of MS Windows client and server OS
• Preferred skills: Linux and Linux mail servers, MS Exchange, Novell Netware, Lotus Domino
• Detailed knowledge of networking applications and standards
• Experience with antivirus and firewall is desired
• Excellent communication, problem solving and customer service skills
• Attention to detail and ability to multi-task
• Flexibility to participate in a 24x7 support environment