Career Opportunities at ESET

Reports to: Sales Operations Manager
Department: Sales

Summary
ESET's Strategic Solutions Specialist is responsible for generating and qualifying leads for the sales team. This role requires an individual who can handle making a high volume of outbound cold calls and emails; providing information about our products, researching and compiling customer needs, and selling our products via the phone. SSS's require an enthusiastic customer focused demeanor, with a hunter's mindset.

Responsibilities:

• Cold call potential lead lists to generate leads for the sales team
• Qualify potential customers as leads that are "sales ready"
• Sell ESET's security solutions to potential customers via outbound phone calls or by directing them to the correct ESET reseller partner based on ESET policies
• Effectively communicate the benefits and value of ESET's anti-virus/security solutions to potential customers
• Meet department goals for customer satisfaction, sales volume, call volume and case management
• Other duties as assigned

Skills:

• 2+ year experience in a B2B sales environment
• Ability to maintain a high volume of outbound call
• Strong telephone communication skills required
• Professional, courteous attitude to reflect ESET commitment to quality products and services
• Ability to multi task, while being detail oriented
• Proficiency in Microsoft Office products and strong keyboard skills
• General computer knowledge
• Travel Requirements: None
• Entry Level Position

Specific Daily Duties of SSR – End-User:

• Make outbound cold calls daily to prospective leads
• Promote a minimum of 2 leads per day
• Make appropriate follow up calls
• Complete all leads assigned to you from the system
• Set up New end-user leads in Netsuite as necessary
• Process end-user payments for new business under 25 seats via the phone
• Create sales Quotes to end user clients as necessary
• Respond to Voice mails per company policy
• Keep accurate notes in all CRM related activities
• Issuing trial software as necessary according to ESET policy
• Attend all sales meetings and trainings as required