Desktop Engineer
Status: Full time Salary Employee
Relevant Work Experience: 3+ years
Education Level: 4 year College degree – BS in Information Technology or Computer Science
Relevant Work Experience: 3+ years
Education Level: 4 year College degree – BS in Information Technology or Computer Science
Summary:
A Helpdesk Engineer that possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail oriented, able to multi-task in a demanding environment, work well within a team, and possesses exceptional communication and organizational skills.
Duties and Responsibilities:
- Respond to all end user support issues in a timely and professional manner
- Diagnose and resolve requests utilizing endpoint mgmt tools, RDC, and Webex
- Provide desk-side support for desktops, laptops, BlackBerries, peripherals, printers
- Image and deploy new systems
- Document all end-user interactions in Ticket tracking portal
- Manage all open requests in Ticket tracking portal in a prompt and timely fashion
- Recover data from hard disk drives and/or perform data migrations
- Support remote access for virtual private network (VPN) and wireless communication of Laptops
- Troubleshoot network printer issues
- Troubleshoot VoiP phones
- Troubleshoot Web Remote Access account issues
- Troubleshoot Windows domain account issues
- Complete all other tasks as assigned
- Product documentation for end user FAQs
Qualifications:
- Minimum 3+ years experience in a corporate Helpdesk and/or desktop support environment
- Thorough understanding of Windows XP Pro, Vista, and Win7 Operating Systems
- Ability to troubleshoot and resolve hardware/ peripheral/ software problems
- Ability to troubleshoot client-side MS Exchange problems
- Ability to troubleshoot network port/ wireless connectivity issues
- Exceptional customer service and communication skills
- Ability to follow procedures and protocols as outlined by IT Management
