Career Opportunities at ESET

Department: Customer Care
Location: San Diego, CA
Relevant Work Experience: 2 years
Education Level: B.S. in MIS, CIS, or 5 years relevant work experience

Summary:
Under general supervision, provide administrative support of Enterprise Knowledge Management System (InQuira). The Knowledgebase Application Administrator will run, create, and analyze Knowledgebase Reports. Creation of technical documentation also required.

Responsibilities:

• Run, maintain, and distribute weekly and monthly KB & Support Analytics
• Move new Knowledgebase search rules and User Interface changes from Developmental Environment to Production Environment
• Assist Primary Search Tuner with new configuration changes
• Create and follow-up on InQuira Support Tickets
• Assist Knowledgebase Project Coordinator in coordinating and scheduling InQuira Software
• Perform upgrades, patches & database refreshes
• Manage KB User logins, accounts, and permissions
• Work closely with Knowledgebase Project Coordinator and Web Development team to implement new Knowledgebase features
• Schedule, monitor, and maintain nightly re-indexing of new Knowledgebase content
• Directly Assist Knowledgebase Project Coordinator with various tasks and projects
• Assist Knowledgebase Team with creation of technical support content

Experience:

• Must have 2 years of Unix/Linux operating system experience. Linux/Unix System Administration skills a plus but not required
• 2 years of experience in a technical support environment

Qualifications/Education:

• Bachelor degree in MIS, CIS, or 5 years relevant work experience
• Ability to learn and react quickly in a fast pace environment
• Excellent verbal and written communication skills required
• Knowledge of Adobe Photoshop/lnDesign preferred but not required