Career Opportunities at ESET

Department: Business Systems
Location: San Diego, CA
Relevant Work Experience: 2-4 years
Education: Bachelor's Degree

Summary:
Under general direction, is responsible for the day-to-day maintenance of the ERP system. Will train end users, troubleshoot issues with ERP Vendor, assist in the design and implementation of any customizations, and the creation of searches/reports as needed by users. The incumbent may also work with other external systems such as Exact Target (e-mail campaign system), ESET's Custom License Engine, and Syntellect (CIM system).

Responsibilities:

• Performs data cleanliness tasks
• Maintains helpdesk requests related to Netsuite, Fraud Orders, and License Management
• Maintains exception reporting in Netsuite
• Assists in creating customizations to Netsuite processes
• Creates training materials and presentations, provides training for new employees when needed
• Contacts Netsuite and manages support cases
• Creation and Management of Serialized Product
• Involvement in Projects to include requirement gathering, functional requirements
• Creation and customization of searches and reports in and outside of Netsuite
• Creation and management of lead forms and integrated marketing functions
• Customizing NetSuite functionality as appropriate
• Works under general supervision
• Reports to a project/team leader or supervisor/manager

Experience:

• 2-4 Years ERP and related systems administration experience

Qualifications/Education:

• Bachelor's degree (Information Systems, Computer Science, or related major) and/or equivalent experience required
• Basic understanding of SQL and database concepts
• Basic experience with Searching, Reporting, and Data Manipulation in Microsoft Excel and ERP systems
• A certain degree of creativity and latitude required
• Must have a strong attention to detail